Don't prioritize awkward automation at the cost of satisfaction. Use Talkative's Chatbot Advisor to guide, assist, and escalate customer conversations, all while supporting your team.
With 15% of chats solved by automated data collection and triage, your human advisors can do what they do best: engage, delight, and convert.
Automate the personal touch for your customers with intelligent page rules based on region, membership, URL, and more.
Skip the generic chatbot conversations. Automate personalized responses based on your business data with integrations into your CRM and data systems.
Using NLP and machine learning, Talkative’s Chabot Advisor can be trained to detect intent and answer specific queries. In turn, you can capture attention, information, and leads with best-in-class automation.
Talkative's chatbots can hand off to live chat and video advisors with speed. From there, your chatbot stays in the loop when advisors are connected. It can even suggest responses and learn from what your advisor recommends.
Meanwhile, supervisors can create dashboards to measure different chatbot journeys, examine chatbot sentiment analysis, and much, much more.
MDU uses live chat and chatbots to assist their high-value customers.
Talkative’s Chatbot Advisor comes with two approaches to design and deployment. Firstly, you can design your own chatbot set-up using a no-code conversation design interface. Alternatively, you can use Talkative's Conversation Design team to help you build out a well-considered and effective automated journey. Whichever option you're most interested in, please get in touch with your requirements.
Talkative provides a variety of automation flows to a wide range of bespoke use cases. For example, Talkative chatbots can show different welcome messages based on log-ins and membership details. They can also retrieve information from a CRM or on-premise system (e.g. where is my order?). To explore your brand’s unique needs, please get in touch.
Alongside our other Consultative Service channels, Talkative is proud to have created a chatbot that helps brands achieve accordance with WCAG 2.1 guidelines, ensuring an inclusive and helpful experience for all. This means the chatbot comes with a range of features that improve text readability, navigation, data entry, and more.
Like every other Consultative Service channel offered, Talkative’s Chatbot Advisor is fully compliant with GDPR, CCPA, and PCI laws. And with the ability to store chatbot transcripts, restrict permissions/roles, and send data on-premise via SFTP & APIs, you can rest assured that your chatbot is keeping customer data safe and secure.
Talkative’s Chatbot Advisor links directly with the platform’s interaction logs and contextual dashboards. With tools like sentiment analysis, Google Analytics attribution, and chat transcripts coming as standard, Talkative’s chatbots are well equipped to assist you with your analytics and reporting requirements. Our chatbots can also integrate with a wide range of other tools, helping you to achieve your unique goals.
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