Boost service & efficiency by embedding video, voice, enhanced chat and cobrowsing into MiCC and Web Ignite.
Enhanced web chat with dynamic canned messages, real-time translation, PCI compliance, AI chatbot integration, and more
Cobrowse and screenshare to increase first contact resolution
Meet customers virtually with video chat embedded into your website
Social media messaging integrations - including chatbots!
Embedded live video chat with mobile support and recording - fully customisable to meet your contact centre's needs.
Advanced & secure web chat with dynamic canned messages, real-time translation, PCI compliance, and message preview.
Secure cobrowsing and screensharing for embedded customer support and sales.
Live voice calls, web callbacks, and PSTN capabilities for real-time communication.
Conversational chatbot with seamless live-agent transfer, available on your website, app, and over social media and WhatsApp.
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Manage WhatsApp and social media messaging with image support capabilities for smarter customer engagement.
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Bring chat, video and cobrowse into Web Ignite to create a single pane of glass for agents
Unify reporting within Mitel to understand and manage all contact channels
Create blended, dynamic agent workloads with real-time intelligence and agent performance tracking.
Identify returning customers with case history and interaction history for a holistic view of the customer
See the customer journey and see authentication details and session context, e.g. account ID or basket contents
Lookup customer data and integrate into existing CRM systems
Understand user behaviour and uncover trends with Google Analytics integration
Highly configurable interface to suit your brand and website goals,
including a no-code chat widget builder and customer queue
management messages.
Create rules to trigger appropriate contact at the right time
Deploy easily via copy/paste code or Google Tag Manager
Dedicated technical team for seamless deployments
Embed into your native iOS/Android mobile app
You will need to be on MiCCB 9.0 or higher, plus agents will need Multimedia licences to enable the Open Media API.
For MiCC Enterprise users, there are no licence requirements other than the latest updates available.
The beauty of the MiCC integration is that Talkative interactions are reported on within MiCC, i.e. Web Ignite and Contact Centre Client.
Video chats are answered by agents in the same way as normal inbound chats and calls. The Talkative video chat is routed through MiCC to a queue as an ACD interaction.
The Talkative solution is licensed on a per-concurrent agent basis. Please contact us or your Mitel channel partner for pricing and deployment instructions.
