Don't prioritize awkward automation at the cost of satisfaction. Use Talkative's Chatbot Advisor to guide, assist, and escalate customer conversations, all while supporting your team.
With 15% of chats solved by automated data collection and triage, your human advisors can do what they do best: engage, delight, and convert.
Automate the personal touch for your customers with intelligent page rules based on region, membership, URL, and more.
Skip the generic chatbot conversations. Automate personalized responses based on your business data with integrations into your CRM and data systems.
Using NLP and machine learning, Talkative’s Chabot Advisor can be trained to detect intent and answer specific queries. In turn, you can capture attention, information, and leads with best-in-class automation.
Talkative's chatbots can hand off to live chat and video advisors with speed. From there, your chatbot stays in the loop when advisors are connected. It can even suggest responses and learn from what your advisor recommends.
Meanwhile, supervisors can create dashboards to measure different chatbot journeys, examine chatbot sentiment analysis, and much, much more.
MDU uses live chat and chatbots to assist their high-value customers.
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