Provide personalized Consultative
Create one-of-a-kind video experiences
On-demand and scheduled video interactions on any device from any location.
Includes features like one-to-one and multi-party video, social media integration, virtual backgrounds, blurring, video recording, monitoring, and more - all completely configurable and seamlessly embedded into your website and app.
Engage faster, sell better
Your high-value customers are 4x as likely to make a purchase when you bring the in-person experience online via video chat. What’s more, interactions are resolved 60% faster too.
Widgets and nudges to catch the eye
It’s not just video chat that captures attention. With Talkative’s intelligent nudges and no-code widget editor, you can engage fast with video offers, images, and GIFs - as soon as your customers land.
Side-by-side chat and video as standard
Compliment your customers' digital journey with Takative's live chat and cobrowse capabilities - all within the same widget and price plan.
Flexible analytics without the frustrations
Measure the increased sales and satisfaction that video chat provides with tools like contextual and historical dashboards, video recording, monitoring, and transcription, as well as Google Analytics attribution, and more.
“Talkative is an incredible platform that is highly versatile. They provide a digital connection with a human touch.”
AOne ATM uses video chat to engage high-value customers face-to-face.
Common questions about Talkative’s video chat
Which devices can agents use for video chat?
Unlike many other video applications, Talkative allows advisors to answer video chats from any device - including mobiles and tablets, as well as desktop.
What kind of video quality can I expect?
Talkative uses WebRTC technology and global low-latency architecture to provide real-time video experiences with quality standards of up to 4K, depending on internet connection speeds and customer browser choice. Our video chat function also features real-time visual feedback for bandwidth, which helpfully supplements the user experience.
How are video chat interactions routed?
Talkative’s routing engine gives you the ability to manage and direct your video chat interactions in whatever way you see fit. For instance, you can choose to offer different chat options on different pages to different customers. Next, you can route to different customer contact departments like sales and support, before finally choosing the best routing options for your team. These can include routing to the fastest advisor to respond, the longest idle advisor, per advisor options, and more. You can also leverage your existing routing system via your contact center, Salesforce, and other CRMs.
Does Talkative help configure video chat?
Anyone can set up Talkative video chat in minutes. That said, Talkative's Customer Success team is always on hand to ensure all video chat deployments fulfil your brand’s chosen criteria, helping you configure a bespoke interface and experience that’s unique to your brand and needs. What’s more, Talkative’s onboarding is supplemented by 24/7 SLA support, proactive developer assistance, and leveraged best practices from proven video chat deployments.
Does Talkative’s video chat follow accessibility guidelines?
In order for brands to comply with the Web Content Accessibility Guidelines, Talkative’s video chat was built with inclusive experiences in mind. As such, we’re proud to say our chat widgets comply with the WCAG 2.1 guidelines when tested using the WAVE accessibility tool. What’s more, with a voice-only option available if requested, Talkative’s video chat makes a great alternative to standard live chat for visually impaired customers.
Is Talkative’s video chat secure?
Talkative’s video chat is built using WebRTC technology, meaning that Secure Real Time Protocol (SRTP) encryption comes as standard. With additional features like optional video storage, screen on/off toggles, and PCI, GDPR, and CCPA compliance, your brand’s customers are always safe and secure when using Talkative’s video chat.
Where are video chat recordings stored?
Depending on your own internal policies, it’s up to you whether you record video chats or not. If videos are recorded and stored in Talkative, you can choose your retention period and which user roles have access to view the recordings. Furthermore, if you want to store recordings in your own infrastructure, you can use Talkative's APIs and data transfer mechanism to securely send over files to your database, CRM system, and/or cloud storage.
What reporting features does Talkative’s video chat include?
Talkative comes with a range of advanced analytics and reporting capabilities as standard. Nevertheless, you can also integrate Talkative’s video chat with a range of CRM, contact center, analytics, and object storage systems.
Forget consumer-grade video chat
While other brands rely on video apps that aren't fit for purpose, set yourself apart with a dedicated video platform that'll truly engage your customers.