Mitel Cobrowsing Software | Transform Your Customer Support with Talkative

Deliver superior, interactive customer support with the Talkative cobrowsing solution - all natively embedded in Mitel.‍

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Mitel cobrowse software

Specialize in high-value products or services?

Set yourself apart by delivering a bespoke cobrowsing experience from your website - all seamlessly integrated into your contact center’s Mitel framework.

It’s simple when you get Talkative.

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Want more specifics?

Looking to find the best Mitel cobrowsing solution? The rest of this article will give you the answers you need. Better yet, get in touch today to learn what Talkative’s cobrowsing solution can do for your organization.

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Cobrowsing in Mitel Contact Center Business, Enterprise, and more 

For any customers who need support navigating your website or online portal, Talkative’s Mitel cobrowse integration provides your agents with the ability to view a customer’s screen in real-time. 

In turn, your team can provide fast support, reduce average handling times, and increase first response rates.

This is achieved with Talkative’s advanced cobrowse feature set: 

‍Seamlessly share navigation, annotate pages, use a mouse pointer, form-fill, and more through your team’s native Mitel environment - whether that’s MiCC Business, MiCC Enterprise, or any other Mitel framework. 

What’s more, agents can also escalate cobrowse sessions into a live chat or video interaction.

They can even continue the cobrowsing session alongside these other communication channels - without any plug-ins or downloads.

It makes Talkative’s Mitel cobrowsing solution ideal for providing immediate and immersive visual support.

Talkative’s cobrowsing use cases

With most customer journeys beginning online, brands and organizations can no longer risk a clunky website experience.

One of the best ways to mitigate this risk is to provide hands-on customer support across your site.

That way, if a customer needs assistance or guidance, your team is ready to help.

This is where Talkative’s cobrowse shines as a tool for customer support.

For example, your agents can do the following, all while working in the Mitel environment they know so well:

  • Securely view how customers are interacting with your website in real-time
  • Annotate and assist the customer’s session to provide an unparalleled digital service experience
  • Use screenshare to diagnose and solve issues or share local files and applications
  • And much, much more

Talkative’s cobrowse features for Mitel

Talkative’s Mitel cobrowse integration enables your team to securely collaborate with website visitors - without needing downloads or plug-ins.

This means your agents can browse your customer’s current tab and provide navigational assistance and support.

This is achieved through a range of cobrowse tools, all available in Talkative, including:

  • Annotation
  • Mouse pointer 
  • Form-fill
  • Page visit history
  • Live page view
  • Show session info (e.g., basket contents)

Most crucially, however, the Talkative cobrowse solution only allows your agents to view the customer’s current tab - not their desktop, other tabs, or any other information.

It means you can give your customers peace of mind while your team assists on the customer’s screen.

What’s included with Talkative?

Talkative was built for organizations with complex sales and service processes.

As such, the platform comes with a range of intelligent contact channels that complement cobrowse - all of which are seamlessly connected and available in your Mitel Contact Center/Ignite frameworks.

These additional channels include live chat, video chat, web callbacks, and more.

This means you can quickly provide a smooth escalation or transfer between contact channels.

In turn, your contact center team can pick and choose the most important channels for your organization’s needs.

What’s more, Talkative account holders and supervisors can enable/disable all Talkative channels and cobrowse features. 

This way, you can create a bespoke interaction experience that suits both your organization’s needs and your customers’ preferences. 

Keep customer data secure with Talkative

Built to ensure maximum data security for you and your customers, Talkative’s cobrowse is secure for all involved.

For instance, any customers using the Talkative cobrowse solution will have to give consent for a cobrowsing session to start.

Customers are also able to end the cobrowse session at any time. All they need to do is click a button.

Moreover, agents can only see the customer’s current tab during a cobrowse session. They do not have access to the rest of a customer’s desktop.

Sensitive information, such as card and personal details, can also be masked from the agent’s view.

Meanwhile, cobrowsing sessions only go one way; your customers cannot see your agent’s screen.

Finally, every cobrowse session is recorded to provide a complete audit trail.

It means a safe and secure cobrowse experience for your customers and regulatory compliance for you. 

Easy set-up with expert assistance

Talkative can be set up by anyone in minutes.

Even so, the Talkative Pro Services team can help you get the best out of your Mitel cobrowse integration.

From customizing the Talkative widget and UI to setting up nudges and alerts that attract more customers, we can work with you to create a genuinely unrivaled cobrowse support experience - an experience that’ll ensure your team can resolve customer issues faster than ever before.

Deliver consultative support with Mitel cobrowse

By integrating cobrowse into your Mitel environment, your team can transform your digital customer support experience overnight.

As a digital support channel, customers favor cobrowse for good reason.

With benefits including decreased AHT, faster FRTs, and higher CSAT scores, it can make a valuable addition to the way your contact center team supports your customers.

Of course, the best way to understand cobrowsing and its impact is to see the platform in action.

So, book your personalized demo with Talkative below.

We’ll show you the unique benefits of integrating Talkative with your Mitel contact center.

You’re better off getting Talkative

Talkative’s Consultative Service channels empower your team to achieve astounding results, including:


positive approval rating from video chat customers.


increase in customer live chat interactions.


increase in average order value for video chat shoppers.

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Forget customer service software

Talkative’s Consultative Service Platform was built for every brand that wants to honor their high-value customers with a truly human digital experience.

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Pick and choose the channels that work for you

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Live Chat

Instantly engage customers with the most flexible platform available.

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Video Chat

See your customers smile with real time video interactions.

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Guide your customers on-screen as if you were side-by-side.

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Initially guide your customers and assist with common queries.

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Web Callbacks

Drive more inbound calls from your website.

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Social Messaging

SMS/MMS, WhatsApp, Facebook, Twitter and more.

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Deep integration without the delays

Need an integration? Talkative can tie together your website, app, and back-office systems with ease.

Trusted by brands worldwide

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If you want to offer your customers a more personable and profitable online journey, book your Talkative demo now.

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