All Talkative customers can now offer video chat via SMS, WhatsApp, Facebook Messenger, Google Business Messages, and Twitter.
Prior to this update, you could only use social messaging channels for text-based interactions.
Now, agents can escalate any social media chat to a Talkative video call - simply by sending an invite link.
Be where your customers are
With this new feature, customers will no longer have to go through your website live chat to access face-to-face customer service.
Instead, they can enjoy premium video chat support via their favorite social platforms.
It means maximum convenience for your customers and a seamless digital experience.
Want to get started with Social Media Video Chat straight away? Get in touch with your Talkative account manager.
And for more on our latest updates, check out our most recent release notes.
Are you a new customer that likes the look of this update?
Book a demo and learn how Talkative can help you make each website interaction more personable and profitable today.