Integrate a complete Consultative Service Platform into your brand’s Microsoft Teams infrastructure, providing a powerful customer sales and service experience from a single screen.
Deploy your customers’ favourite channels without interrupting your teams’ favourite UC workflows.
Video chat with your digital customers in Teams and offer embedded, on-demand video from your website or app.
Deliver expert advice over enhanced live chat with message previews, automatic translation, sentiment analysis, and more.
Securely and safely share screens, annotate, scroll, highlight, and type as if you were side-by-side with your customers.
Go beyond your standard chat platform and complete the omnichannel experience by offering web calls, web callbacks, and inbound phone calls.
Assist your live chat agents with an intelligent AI chatbot capable of offering 24/7 customer support and triage for your most common customer queries.
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Meet your customers on their favourite social media networks and manage WhatsApp and SMS interactions - all within Teams’ single pane of glass.
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Talkative wasn’t just built to provide your customers with the best digital experience. It was built to provide you with the most profound customer insights too.
Trigger nudges based on URL and user behaviour, and use dynamic canned messages, message preview, and more to attract and engage.
View your customers’ page-by-page journey, view basket contents, see the customer’s current page, and leverage cobrowsing to give advisors more power to both assist and convert.
Report building capabilities, a real-time and historical supervisor dashboard, customer sentiment analysis, Google Analytics integration, and more.
Understand complete customer interactions from beginning to end - including previous visits, chatbot interactions, and advisor or channel escalations.
Monitor all chat queues and brand advisor activity with powerful historical and contextual views.
Talkative integrates with countless CRM, Contact Centre, and Telephony Systems, including Salesforce, Microsoft Dynamics 365, and Zapier.
Pick your plan and start delivering a truly powerful Consultative Service Experience.
Additional users from $29/month
Video Chat
Live Chat
Screenshare & Cobrowse
Web Callbacks
Web Calling
Basic support
Additional users from $49/month
Chatbot
Live training
Social media messaging
Mobile App Integration
Video Recording
Business hours support
Flexible licensing and contract options available
Custom integrations
Customer Success Manager
Contact Centre Integration
Sentiment Analysis
Telephony Features
24/7 Business support
From live chat to video chat to social media messaging - and every other channel in between - Talkative is a Consultative Service Platform built for brands that deliver a dedicated, consultative, and human customer experience online.
We give you the power to meet your customers wherever they are online, using whatever devices and workflows you want - from desktop advisors to in-store mobile agents.
In turn, you can demolish the barrier between your digital presence and your digital customers, meaning more conversations, conversions, and customer delight across your website, app, and social media channels.
With Talkative's Consultative Service Platform, you can deploy the key channels you need to transform the digital customer journey on your website and app.
And as your agents never have to leave Teams or interrupt any workflows to use Talkative, you can start reaching more customers fast, without retraining your staff or suffering any lengthy deployments.
It’s one of the fastest ways to turn your team into Expert Consultative Advisors.
When the team at Talkative set out to create a Microsoft Teams live chat integration, we wanted to achieve more than just a new addition to the Teams app store.
We wanted to create an unrivalled customer contact experience located seamlessly in your brand’s Teams framework.
It’s why we’ve included the full Talkative feature set inside Teams’ single pane of glass, including features like Presence Sync to ensure your new workflow runs as smoothly as possible.
Unlike other Teams integrations that feed the chat experience into a single Teams channel, integrating Talkative’s chat platform creates a dashboard overview for your brand to handle all customer interactions - including Presence Sync across both Teams and Talkative’s channels and unified notifications.
Our no-code builder lets you refine every single aspect of your engagement window. Talkative lets you customise everything from images to videos, colour palettes to iconography, and structure to the overall style.
This sense of flexibility goes for the range of channels you can offer from that window too - from live chat to video to voice and more.
And the capabilities don’t end there. With automated customer-facing messages and intelligent engagement nudges built into the platform, Talkative is more than just a chat tool. It’s a customer attraction and engagement machine.
Whether you serve your customers by desktop, app, or mobile, we’ll help you customise the Talkative UI and configure nudges to match your branding and website journey.
All you need to do is copy/paste a code snippet into your website or tag management system and make a few simple changes to your Teams configuration. From there, you’ll be getting Talkative with customers in no time at all.
